01
Cleaning & Housekeeping
خدمات النظافة والتنظيف العام
Daily, deep and façade cleaning, with a supervisor check every 2 hours on every shift and a monthly report.
30minresponse to a cleaning request
Integrated facility management · Egypt
Every part of your building, managed.
Eleven services under one contract, one helpdesk and one monthly report, with a published service level for every service.
Greater Cairo today, ready for sites across Egypt · Published service levels · One helpdesk, open 24/7
Tap any point on the building
07 / 11
Concierge & Front of House
Reception, visitors, deliveries and resident requests, handled with a name and a smile.
Service level1minguest greeted on arrival
Example request: VIP visitor arriving this morningGreeted at the door
Reported
Logged & assigned
Done
integral is an integrated facility management company in Egypt, founded in 2026 by a management team with more than 10 years across every facility discipline. It operates cleaning, security, landscaping, pest control, waste, pool care, concierge, manpower, hygiene, catering and helpdesk services for commercial, residential, hospitality and public buildings under one contract, one helpdesk and one monthly report, with published service levels for every service line.
11
Soft services under one contract, from cleaning and security to the helpdesk
1 · 1 · 1
One contract, one helpdesk, one monthly report
10+
Years of management experience across every facility discipline
100+
People on site, backed by a 10-person office team
5
Sites in service across Greater Cairo
95%
Of requests closed on time
5 min
Emergency security response, 24/7
30 min
Response to a cleaning request
24/7
Helpdesk on WhatsApp, email and phone
24 h
Of training a year for every team member
Everything a building needs every day, from one team.
Soft FM services are the daily, non-technical services that keep a building clean, safe and welcoming: cleaning, security, landscaping, pest control, waste, pool care, concierge, washroom hygiene, pantry and helpdesk coordination. integral delivers all eleven under one contract in Egypt.
02
Security Services
الخدمات الأمنية
Trained, uniformed officers at gates, lobbies and patrols, with a daily report and shift handover log.
5minemergency response, 24/7
03
Landscaping & Gardening
تنسيق وصيانة الحدائق
Lawns, planting, pruning and irrigation on a seasonal plan, so the grounds always look kept.
Seasonal care plan
04
Pest Control
مكافحة الحشرات والقوارض
Scheduled prevention and emergency treatment, safe for occupants, food areas and pets.
24hemergency treatment
05
Waste Management
إدارة المخلفات
Collection, segregation and documented disposal, with recycling where the site allows.
Scheduled rounds, set by the site plan
06
Pool & Fountain Maintenance
صيانة المسابح والنافورات
Water chemistry, cleaning, pumps and filters, logged every visit.
Every visit logged
07
Concierge & Front of House
خدمات الاستقبال والكونسيرج
Reception, visitors, deliveries and resident requests, handled with a name and a smile.
1minguest greeted on arrival
08
Manpower & Office Support
توفير الأيدي العاملة والدعم المكتبي
Trained, vetted support staff on site, supervised and covered when someone is off.
24–72hextra staff on site, by headcount
09
Hygiene & Washroom Services
خدمات النظافة الصحية ودورات المياه
Consumables, sanitisation and regular inspection rounds, so washrooms never become the complaint.
Regular inspection rounds
10
Catering & Pantry Services
خدمات الضيافة والبوفيه
Pantry, tea and coffee, meeting catering and mail sorting, run by our own hospitality team.
2hcatering and mail requests, by request type
11
Helpdesk & MEP Coordination
التنسيق مع الأعمال الفنية وخدمات مكتب المساعدة
One line for every request on WhatsApp, email or phone, and coordination with your technical teams until it is closed.
10minticket logged · update within 2 h
Sectors we operate
One model, built for every kind of building.
One helpdesk handles the lobby, the washrooms and the access gates, so tenants call one number and landlords read one report.
SERVICES THAT LEAD HERE
Concierge · Security · CleaningEleven vendors create eleven gaps. One partner closes them.
Bundling soft facility services with one provider removes duplicated supervision, reporting and vendor management. integral's integrated model gives clients a single point of accountability, one 24/7 helpdesk, one monthly report and a lower operating cost than separate cleaning, security, landscaping and front-of-house contracts.
1
Single point of accountability
One account manager, one contract, one escalation path. When a lobby is dirty and a gate is open, nobody says "that's the other company".
24/7
One helpdesk, one report
Every request, from a cleaning call to a visitor incident, is logged within 10 minutes and closed in the same monthly report.
11
Eleven services, one SLA sheet
One supervision layer, shared shift rosters and combined procurement remove duplicated overhead and lower the operating cost compared with separate contracts.
Separate vendorsup to 11 contracts11 invoices11 supervisors on site11 reportsgaps at every handover
integral1 contract1 invoice1 site manager1 reportone handover log
FAQ
Questions buyers ask first.
What are soft facility management services?
Soft FM services are the daily, non-technical services that keep a building clean, safe and welcoming: cleaning, security, landscaping, pest control, waste, pool care, concierge, washroom hygiene, pantry and helpdesk coordination. integral delivers all eleven under one contract in Egypt.
What is the difference between hard FM and soft FM?
Hard FM covers the building's technical systems: HVAC, electrical, plumbing, lifts and fire systems. Soft FM covers the services people see every day: cleaning, security, landscaping and front of house. integral delivers the soft services and coordinates with technical teams through one helpdesk.
Can one company handle both facility services and security?
Yes. integral runs security as one of its eleven service lines, alongside cleaning, landscaping and front of house, under a single contract, one 24/7 helpdesk and one monthly report. Clients gain one point of accountability and remove duplicated supervision and vendor management.
How fast does integral respond to a security incident?
Security emergencies receive a response within 5 minutes, 24 hours a day, and other security reports are answered in 15 minutes on average, backed by a daily security report and shift handover logs. Helpdesk requests are logged within 10 minutes, and the requester receives an update within 2 hours.
Which types of buildings does integral serve in Egypt?
integral serves corporate offices and business parks, industrial and logistics sites, hospitals and hotels, retail and mixed-use developments, and gated residential compounds and schools, with service levels published for every service line and sector.
Which areas does integral cover?
integral covers Greater Cairo today and takes on sites anywhere in Egypt. Depending on the site and the services, operations in a new region can be up and running within 6 months.
How do I send a request to the integral helpdesk?
WhatsApp is the fastest way to log a request or a complaint, followed by email, and the helpdesk phone line is open 24 hours. Every request is logged within 10 minutes, the requester receives an update within 2 hours, and 100% of requests are followed up until they are closed.
How long is an integral contract?
Contracts are annual and renewable, priced as one contract with one service-level sheet for every service included. A proposal follows within 24 to 72 hours, depending on the size of the project.
Proposal
Get a proposal within 24–72 hours.
Tell us the building and the services you need. A proposal manager calls you within one working day, and the proposal, with scope, service levels and pricing, follows within 24–72 hours depending on the size of the project. Contracts are annual and renewable.
Already a client? Send requests on WhatsApp first, or by email. The helpdesk phone line is open 24 hours.